CLIENT PROTECTION

Client Trust & Protection

ONP is built on the principle that every client interaction should be transparent, documented, and — when something feels wrong — easy to raise directly with us.

“Sealed bids, verified contractors, and a fully documented record of every project. If something doesn't feel right, you can reach us directly — at no cost, any time.”

How We Protect You

✓

Verified contractors only

Every contractor in the directory is license and insurance checked before they can ever bid.

🔒

Sealed bids, no favoritism

Pricing stays hidden from everyone — including ONP — until the bidding window closes.

📋

Everything documented

Bids, RFIs, and project communication are timestamped and kept on record from day one.

$0

Direct support, no cost

Questions or concerns about a project go straight to ONP — reaching out never costs you anything.

Questions or Concerns About a Project?

You're never on your own. Contact ONP directly — from your dashboard once signed in, or at support@ournextproject.us — and we'll look into it using the project's full documented history.

Because every bid, RFI, and message is already on record, we're working from the same facts you are — not relying on memory or a verbal he-said-she-said.

Platform Transparency

We are committed to publishing aggregate trust statistics once our data set is large enough to be meaningful. Once available, you will see:

○% of projects completed without a client concern

○Average time to respond to a client concern

○Number of verified contractors on the platform

Stats will appear here once the platform has accumulated sufficient history. Check back as we grow.

Common Questions

Does raising a concern affect my account?

No. Reaching out about a project is a protected right for all ONP clients and will never result in any negative action on your account.

How do I reach ONP about a project?

Contact us directly at support@ournextproject.us, or from your project dashboard once you're signed in. Include your project name and a clear description of the concern.

What information will ONP use to look into it?

The full documented record for the project — bids, RFIs, and communication history — so nothing relies on memory or he-said-she-said.

Is there a deadline to raise a concern?

No hard deadline, but the sooner you reach out, the more useful the documented record is likely to be.

How are contractors held accountable?

ONP tracks contractor history on the platform. Contractors with a pattern of client concerns are reviewed and, if warranted, removed from the verified directory.